IT SPECIALIST (SYSADMIN)

Overview

Purpose of the Position NH-3: Serves as an IT Specialist in the Learning Solutions Center. Purpose of the Position NH-4: Serves as an IT Specialist in the Learning Solutions Center who serves as a technical authority and operational lead for the enterprise learning systems and digital platforms in support of university mission requirements.

Major Duties

NH03: The IT Project Manager supports the Learning Solutions Center's enterprise learning technology ecosystem, including Warfighting Acquisition University (formerly DAU), DoW, and federal partner organizations. Key LMS responsibilities include supporting Cornerstone OnDemand operations, configuration, testing, troubleshooting, catalog organization, user access, and platform modernization efforts. The position helps sustain and improve learning management systems, digital learning platforms, and related technologies through coordination with technical teams, vendors, program offices, and stakeholders. The role supports system integrations, data validation, reporting accuracy, migration activities, user acceptance testing, and resolution of integration or authentication issues. The position contributes to acquisition and contract support by assisting with market research, vendor coordination, cost and pricing reviews, COR-related duties, and contractor performance monitoring. NH04: The IT Project Manager in the Learning Solutions Center serves as the primary technical authority and operational lead for enterprise learning technologies supporting WarU/DAU, DoW, and federal partners. The role manages configuration, sustainment, integration, optimization, and modernization of LMS platforms, currently Cornerstone OnDemand, while ensuring reliable performance, secure data flows, and effective learner access. The IT PM provides hands-on technical and functional support, resolves complex platform issues, manages enhancements, supports reporting and data integrity, and enables partner organizations through implementation services. Major responsibilities include LMS platform governance, lifecycle management, troubleshooting, capability planning, catalog design, administrative role structure, and long-term scalability. The position supports systems integration, data architecture, migrations, authentication troubleshooting, and validation of data feeds between the LMS and external systems. The IT PM also serves as COR for learning technology contracts, supports acquisition and vendor management, enables partner programs, leads go-live activities, and manages commercial content integrations such as LinkedIn Learning, Coursera, and Skillsoft.

Qualifications

All qualification and time-in-grade (if applicable) requirements must be met within 30 days of the closing date of this announcement. You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. In addition to meeting the basic requirement, you must have one year specialized experience.NH-03: One year of specialized experience equivalent to the GS-11 or equivalent, in other personnel pay systems. Specialized experience as follows: Experience in LMS configuration and integrations with external systems, including Human Resources Information Systems (HRIS), workforce data feeds, commercial learning content providers, authentication platforms, and partner systems. Experience in acquisition planning, contract administration, and vendor management activities for LMS technologies, commercial learning content, software licensing agreements, and related service support contracts. Experience with technical teams, vendors, and stakeholders to conduct system testing, user acceptance testing (UAT), production readiness reviews, and data validation activities. Experience data migration projects by developing and executing test scenarios, validating migrated records, documenting findings, collecting end-user feedback, and assisting with implementation and cut-over activities to ensure successful transition to production environments. NH-04: One year of specialized experience equivalent to the GS-13 or equivalent, in other personnel pay systems. Specialized experience as follows: Managing, configuring, sustaining, and optimizing enterprise Learning Management Systems, including Cornerstone OnDemand or similar cloud-based LMS platforms, to support large-scale learner populations, administrative workflows, catalog structures, content delivery, reporting, and long-term platform scalability. Monitoring, testing, troubleshooting, and validating integrations between learning platforms and external systems, including HR systems, workforce data feeds, authentication services, commercial content providers, and partner systems, with responsibility for resolving data errors, failed feeds, reporting discrepancies, and access issues. Leading technical planning and execution for learning technology initiatives, including system enhancements, data migrations, user acceptance testing, pilot deployments, phased rollouts, production cutover, sustainment planning, and coordination with stakeholders to translate business requirements into system configurations and implementation plans. Supporting acquisition and contract management activities for learning technology products and services, including serving as or supporting a Contracting Officer's Representative, conducting market research, developing technical requirements, reviewing vendor solutions, evaluating performance, and assessing cost, schedule, scope, licensing, and service delivery impacts. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education is not substitutable for specialized experience for this grade level. ARE YOU USING YOUR EDUCATION TO QUALIFY? If the position you are applying for has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with your application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.