Case Administrator - Dispatcher (Arizona Remote Only)

Overview

The United States Probation Office of the U.S. District Court, District of Arizona, is seeking a dispatcher to support our officers' safety while conducting community contacts. The dispatcher will report directly to a supervisor, under the direction of the Deputy Chief Probation Officer.

Major Duties

Oversees officers conducting fieldwork utilizing a web-based dispatch program to track their status and location. Utilizes radio designators, ten-codes, and plain talk to communicate with officers via the Wave PTX radio system. Records the time and location for all officer field contacts. Tracks when officers start and end their service in the field. Monitors the time an officer is on-scene and conducts periodic status checks on officers as outlined by the dispatch protocols. Responds to officer requests over the radio for non-urgent or emergency assistance. Coordinates welfare checks, backup officers or emergency response by outside law enforcement. Communicates vital information to the officer's chain of command in the event of an emergency or a non-responsive officer. Conducts criminal records checks, warrants checks, vehicle registration checks, and any other items as requested by officers while performing community contacts. Update internal databases during downtime (i.e., SIRS, PACTS, ATLAS, USSC database etc.) Other duties as assigned, depending on workflow.

Qualifications

MINIMUM QUALIFICATIONS The successful applicant must be a high school graduate (or equivalent) and have at least two years of experience. General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position. Specialized experience is defined as progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills, the use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directive, or laws. Applicants must possess working knowledge of Windows-based operating systems and standard office or web-based applications, including the ability to troubleshoot basic software, connectivity, and user-level technical issues without assistance. Education above the high school level may be substituted for general experience. PREFERRED QUALIFICATIONS Preference will be given to applicants with experience in public safety communications, dispatch operations, or other roles involving real-time coordination of field personnel. Preferred Skills/Abilities Demonstrated ability to operate in a communications or dispatch environment requiring multitasking, prioritization, and rapid decision-making. Strong working knowledge of Windows operating systems and internet-based applications, including the ability to independently troubleshoot routine technical issues. Ability to monitor and manage radio communication systems, maintain situational awareness, and accurately document activities. Ability to remain calm under pressure and respond effectively to both emergency and non-emergency situations. High attention to detail with the ability to accurately log, recall, and relay critical information. Ability to interact professionally with law enforcement personnel and other stakeholders while providing consistent, reliable support. Experience in positions requiring the use of computer systems, communications equipment, or fast-paced electronic communications between multiple parties.

Education

Applicant must be a high school graduate (or equivalent).

Benefits

Federal benefits include, but not limited to: Up to 13 days paid annual leave per year for the first 3 years of employment; 20 to 26 days per year thereafter (dependent upon the length of federal service). 11 paid holidays per year. 13 days of paid sick leave per year. Up to 12 weeks paid maternity/paternity leave, if qualified. Excellent retirement package (enhanced Federal law enforcement retirement benefits) Mandatory participation in the Federal Retirement System (FERS) and Social Security programs. Optional Thrift Savings Plan (TSP), a 401(k)-styled program with a matching component of up to 5%, with diversification control. Full extension of health benefits. Optional participation in the federal health insurance program of your choice (no waiting period). Optional vision and dental insurance programs of your choice (no waiting period). Optional participation in a flexible spending program for health and/or dependent care. Optional participation in group life insurance. Transit Subsidy. On-site fitness center (Phoenix only) Flexible schedule options.

You must be a U.S. Citizen to qualify for this position. Background investigation Pre-employment drug test