System Support Specialist

Looking for an opportunity to make an impact?

Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

Leidos has an opening for a System Support Specialist!

This System Support Specialist (SSS) position is responsible for providing troubleshooting assistance and problem resolution for computer systems in a variety of environments.  Position will work under the direction of the center NEST MSFC Center Operations Manager in support of the NASA End-user Services & Technologies (NEST) program.

Candidate will be responsible for delivering, installing, and troubleshooting hardware, operating systems, software, and integration issues of Personal Computers including Apple devices.

Primary Responsibilities:

• Deliver all new services to customers including mobile, print and computer services.
• Troubleshoot and resolve customer issues assigned to the employee.
• Interact daily with NASA customers to provide consult on NEST services.
• Initial problem identification and troubleshooting of system problems and primary interface to NASA customers.
• Provide system support and guidance to adjust or obtain services.
• Assist end users with hardware and software requests.

Required Qualifications:

• High School Diploma OR GED.
• 4 years of Information Technology (IT) Support experience.
• Professional communication skills – writing and verbal.
• Windows Operating System (current versions).
• Mac OS (current versions).
• US Citizenship is required and able to obtain Public Trust security clearance.

Preferred Qualifications:

• Knowledge and experience with of NASA desktop compute environment and software suite.
• Usage of ServiceNow for handling Incidents and Service Request.

\\*\\* The pay for this position is $31.45 per hour. \*\*

_This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits._

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.