Appeals Officer - Settlement Officer (Appeals Programs)

Overview

WHAT IS APPEALS? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Appeals - Collection Appeals Remain in POD - The vacancy will be filled at the selectee's official permanent position of record, post-of-duty (POD). REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Major Duties

The following are the duties of this position at the full working level. Reviews incoming cases for statutes, development of the issues, by both the taxpayer and the government, completeness of supporting documents, transcripts, and work papers. Reviews and analyzes information from internal and external sources in order to resolve issues and close cases. Researches case issues to determine and apply the law to the facts presented. Where issues are unclear or where a clear precedent is lacking, determines the appropriate resolution based upon relevant factors including reasonableness, adjudication trend and settlement practices. Analyzes taxpayer responses and initiates further contact with taxpayers to determine appropriate case resolution and provide technical and procedural information to taxpayers and their representatives by correspondence, telephone, virtually and in-person. Contacts taxpayers and their representatives to clarify facts and issues, and resolve problems. Confers with taxpayers and their representatives to explain procedures, law, and regulations, discuss options and administratively resolve the full range of collection issues. Conducts Appeals face-to-face, virtual or telephone conferences for the resolution of tax cases with taxpayers which have the most complex technical collection issues. Resolves a variety of collection issues which are within Appeals' jurisdiction. STANDARD POSITION DESCRIPTIONS (SPD): PD97915 Visit the IRS SPD Library to access the position descriptions.

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position must include: Applying policies, procedures and practices relevant to Appeals collection to work cases and resolve issues. Applying tax laws and administrative procedures relating to liens and levies to ensure full taxpayer compliance and counsel taxpayers on alternatives. Utilizing various collection procedures such as Offer in Compromise and installment agreement to advise and discuss collection alternatives with taxpayers and/or taxpayer representatives. Researching and applying the Internal Revenue Code, Internal Revenue Manuel, court decisions, and other tax publications related to assigned areas to research cases, applying relevant tax law to issues that are unclear or where a clear precedent is lacking, and determining the appropriate resolution for collection issues. Planning and organizing inventory, workload or work products to complete assignments with changing priorities. Applying accounting and financial analysis techniques to analyze financial information (e.g., analyzing taxpayer transcripts, case files, financial books and records, tax returns, collection information statements (such as Form 433-A and Form 433-B), and other information to determine collectability for case resolution). Utilizing available on-line systems, research materials, and technology to research taxpayer information and resolve taxpayer inquiries Communicating with and leveraging interpersonal relationships to work effectively and professionally with taxpayers and their representatives in resolving collection issues. Examples include contacting taxpayers and their representatives to provide tax assistance and determine appropriate case settlement/resolution. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Benefits

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. Tax Audit - The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of audit of federal tax returns. This audit may include up to two years of returns. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION